FREQUENTLY ASKED QUESTIONS

EMAIL TRACKING – Can I automatically track and store emails?

Rhino REO will synchronize your team and organize every email automatically. All emails and attachments will automatically be filed under the specific property address folder in the online document management portal and a journal will be created for that email as well. You will have a complete history of your emails for every asset. Enabling you to track, send and save emails with Rhino REO or using ANY email provider. Anyone in your team can access the emails online at anytime.

ONLINE OFFERS – Can buyers submit offers online?

Yes, you can post an encrypted link on the MLS or any marketing web site and allow buyers or buyers agents to download the offer forms, disclosures, and directions. Upon completing the forms and directions, the buyers will fill in a comprehensive online offer web page to capture the important offer details. When the forms are completed, the buyer can submit the offer and upload the signed documents directly to your Rhino REO account. You will receive an email for each complete offer submitted.

EXPENSE TRACKING – Can I track expenses?

Yes. Rhino REO allows you to track all of your expenses for each REO property. With Rhino REO, comprehensive and real time expense reports for every aspect of your business are right at your fingertips. Expense reports allow you to manage REO owners, vendors, and individual properties with ease. Rhino REO will also allow you to instantly determine how much money you owe your vendors and how much money your clients owe you.

EXPORTING – Can I transfer my expense data to other programs?

Yes. Rhino REO has a built-in expense exporting feature that allows you to quickly move data to your particular accounting software almost effortlessly. This feature is a favorite among subscribing brokers.

TASK MANAGEMENT – Does Rhino REO allow me to manage tasks?

Yes. With Rhino REO, you can create, assign, and monitor tasks from anywhere in the world with just a few clicks on your mouse.

TASK AUTOMATION – How does it work?

Tasks can either be assigned one at a time or Rhino REO can automatically create tasks for each status based on client-specific templates. This means that you and your team will always be aware of existing tasks without having to log onto the bank portals. Tasks can be sent right to a person's email.

DATE STAMPING – Can you date stamp notes?

Yes. All notes and journal entries are date-time stamped in order to ensure document integrity. You also have the option to associate any note or journal entry with a specific REO, task or resource. This saves you time by allowing you to send emails that already have asset numbers and addresses attached to them.

REMOTE ACCESS – Am I able to access Rhino REO remotely?

Yes. Rhino REO is built on the idea that your REO portfolio should be as mobile as you are. This means that you can access Rhino REO from anywhere on the planet, from any desktop computer or laptop, with an internet connection.

SECURITY – Is my information safe?

Yes. Rhino REO management software utilizes some of the most advanced technologies for Internet security available today. When you access our site using Netscape Navigator 6.0 or Microsoft Internet Explorer versions 5.5 or higher, Secure Socket Layer (SSL) technology protects your information using both server authentication and data encryption, ensuring that your data is safe, secure, and available only to registered users in your organization. Your data will be completely inaccessible to your competitors.

SUPPORT – Does Rhino REO provide customer support?

Yes. Rhino REO management software offers the best live and local support, 24 hours a day, seven days a week. We do not outsource our support staff. All support is provided “in house” by people who know Rhino REO inside and out. You can contact customer support by calling 214-785-0911 x2 or email [email protected]. All our clients have a dedicated account administrator they can contact at any time. Our Client Success Guarantee (CSG) ensures we are putting our efforts toward fulfilling your expectations.

REAL ESTATE TYPES – Does Rhino handle all types of real estate?

Rhino will streamline all of your real estate transactions, no matter if you are specializing in short sale, REO, retail, property preservation or asset management.

DOCUMENT STORAGE – Can Rhino REO manage my photos and documents?

Yes. We allow you to store your pictures, documents, and files on our secure servers, so you can have access to them anytime or anywhere you want. Photos can be quickly and accurately managed from the field or the office by any authorized user. You won’t have to spend extra time emailing the photos. Furthermore, you can create PDF photo addendums in a one-click process.

PHOTO RESIZING – Does Rhino REO allow me to resize photos?

Yes. Rhino REO management software allows you to resize your photos easily. You can copy images from your camera to a folder or simply drag and drop images to where you want them. You can even resize entire folders of images simultaneously with just one click.

FOLDERS – Can I create subfolders?

Yes. Rhino REO automates the creation of your REO sub folders with fully customizable folder templates. The moment you enter a new REO into Rhino, your folders are organized automatically.

VENDORS – What is the easiest way for my vendors to send me documents?

Rhino REO can send an email "bucket" to your vendors or have employees drop invoices, photos, bids, or any other documents you need. With these privileges, you can send a bucket with full, limited, or no access to your REO information. You are in complete control of the bucket privileges.

TRANSITION – How do I transition to Rhino REO?

All you have to do is provide us with your REO data in a digital format, such as Microsoft Excel, and our professional implementation team will do the rest. We can have your customized Rhino REO system up and running in as little as one to five days.

DATA IMPORT – Can my information be transferred to Rhino REO?

Yes. If you are using another system , our implementation team will show you how to easily export your information in about five minutes.

UPDATES – How often is Rhino REO updated?

Rhino REO Management Software is frequently updated, and new versions are deployed often (sometimes every month). We are constantly implementing new and useful features without drastic changes to the core system. As a result, your Rhino REO system will never become obsolete. Please contact [email protected] for any update suggestions.

SOFTWARE UPDATES – How do I receive updates?

When we update our online software, you simply open a new web browser and your system will automatically be updated at your convenience.

MAPPING – Can I map my REOs?

Yes. With one click, you can check the traffic on the way to your properties, helping you make the most of your time. Moreover, the satellite imagery provides an overview of your portfolio.